Refund and Return Policy for Restaurant Digital Inc.
Thank you for choosing Restaurant Digital. We strive to provide you with exceptional products and services. This Refund and Return Policy outlines the guidelines for refunds and returns relating to our physical print products and additional digital services.
- Physical Print Products:
1.1 Order Accuracy: We take great care to ensure the accuracy of your order. Before finalizing your order, please review all details, including artwork, text, and specifications. Once the order is approved and production begins, changes cannot be made. Therefore, it is essential to carefully review and verify all information provided.
1.2 Damaged or Defective Products: In the unlikely event that you receive damaged or defective print products, please contact our customer service within 7 days of receiving the order. We may request visual evidence (such as photographs) to assess the issue. If the damage or defect is confirmed to be a result of our production or shipping processes, we will replace the product(s) at no additional cost to you.
1.3 Returns and Refunds: Due to the nature of custom-printed materials, we do not accept returns or provide refunds for orders unless they are damaged or defective as described in section
- Additional Digital Services:
2.1 Scope of Services: Our digital services may include website development, graphic design, social media management, and other related services. The scope and details of these services are agreed upon in a separate agreement or contract between you and Restaurant Digital. Any refund or return policy for digital services will be outlined in that specific agreement.
2.2 Satisfaction Guarantee: We are dedicated to delivering high-quality digital services that meet your expectations. Throughout the process, we encourage open communication and feedback. If you are dissatisfied with our digital services, please inform us within 15 days of the completion of the service. We will work with you to address your concerns and find a satisfactory resolution.
2.3 Refund Eligibility: Refunds for digital services will be considered on a case-by-case basis. Factors such as the nature of the service, completion status, and specific agreement terms will be taken into account. If a refund is determined to be appropriate, it will be processed in a reasonable timeframe and in accordance with the agreed-upon terms.
- Contact Us: If you have any questions, concerns, or need to initiate a return or refund, please contact our customer service department at
303-953-8856. We are here to assist you and ensure your experience with Restaurant Digital is positive and rewarding.
Please note that this Refund and Return Policy is subject to change without prior notice. It is your responsibility to review the most recent version available on our website or request an updated copy from our customer service department.
Last updated: 6/22/2023